We are committed to providing an accessible and inclusive culture at SENStory Group


Why are accessibility and inclusion so important to us?

As a queer and neurodivergent led organisation with lived experience within marginalised and minority communities, we know how important it is to work actively to get inclusion and accessibility right. We have experienced the barriers for access to services and products ourselves and we know that we have walked away from buying or doing more times than we have felt supported enough to dive in.

As an organisation it is really important to us that we create and foster better inclusive relationships with those we work with.


Here are some of the things you can expect from us:

“As a company and as individuals, we are committed to ensuring we remain an inclusive, accessible and safe space for all regardless of diversity, need, gender identity, sexuality, faith or ethnicity.

Welcoming you into work with us means you are actively participating in an inclusive event and environment.

Together we can foster opportunities to learn from diversity and each other and to increase acceptance in our diverse world. We actively embrace opportunities to do better by knowing more. We welcome your feedback and encourage you to share any requirements so we can support you and you can get the most from your time and experience with us”

Download a copy of our Equality, Diversity and Inclusion Policy here:


SENStory ED&I Policy

For Face to Face Services:

We share information about accessibility specific to any venues we work with that are not our own. 
We ask before you attend how we can support you and meet your needs and our systems in place mean whoever is supporting your service will know about these in advance. 
We have a welcome pack for our services running at SENStory HQ that includes photographs and specific accessibility information such as parking, level access and breakout spaces. We also introduce our team with photos and a profile so you know who you will be working with.
Social stories, videos and visual resources are also available for children and young people who attend for therapeutic and education activities.

For Online Services

We provide plain text formats for our web and sales pages to support e-reader software and visual needs. A link to these is available at the bottom of every page on our website. 
Our content has alt text and captions wherever we can enable them. 
We offer online content in a range of formats, in some cases and where applicable we aim to make all formats available so we maximise accessibility for different learning styles and needs. These can be available in plain text, video, captioned, subtitled, audio and transcribed. 
Our website uses an accessibility plug in that you can use to adjust font and access requirements. Just click on the icon to access these features. 
We are working towards the website and sales pages fully meeting WCAG and W3C standards. 

For All Services

We ask about any additional needs, pronouns and diversity when we onboard our clients and team members. 
All of our team are certified via our Inclusive Business Mark core training, meaning they have attended training for a range of diversity and inclusion topics delivered by those with lived experience. 
We commit to audit our diversity data as part of our inclusion and diversity policy so we can monitor how diverse accessibility to our service is and make a plan to support growing diversity in what we do. 
We provide routine as well as ad hoc opportunities for sharing feedback anonymously including asking for suggestions from underrepresented groups about how we can improve our services and reach. 
We keep accessibility and inclusion information readily available on the website so you can access it directly rather than having to ask for it. 

What if I need to know more?

We know that there is no ‘one-size-fits-all’ approach to inclusion and accessibility and that it’s an evolving process. If there’s something you have found on our website, social media or within our services that hasn’t worked well for you, or you think we can improve, we want to know about it!

We also welcome the chance to answer any specific questions or to work together on making reasonable adjustments to support you. So, if you find yourself in need or want to share something with us, please contact us via email on [email protected] 

If you would like to access our website in a plain text format, please click here: 

Read in Plain Text